[Punio4]

Autor Blue_Fatal1ty

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Autor Punio4

Hello,

I have an issue with the mouse cursor jittering left-right when the mouse is subjected to vibrations.
On any surface, when my desk is shaken, most often by the subwoofer positioned under it, the cursor shakes slightly (depending on the DPI, ~5px on 800, no acceleration), even with the mouse pressed firmly on the surface.

It seems to me like the sensor is a bit loose and swings on vibrations.
Is this considered a defect, and if so, is it covered by the warranty?

Thank you for your time.

Autor Logitech Support

Dear Ivan Čurić

Thank you for your e-mail,

It would appear that your product has suffered a hardware failure. It can be very frustrating when this happens, but hopefully the issue can be quickly resolved.
As your product is less then two years old, and as you have not purchased the product directly from us, I would need to refer you to the reseller where you purchased this product as the reseller will deal with the warranty during the first two years after purchase.


For more information regarding our warranty policy, please browse to the following web-site:
http://www.logitech.com/index.cfm/fo...nl&legalitem=4 (UK web-site)

Please do not hesitate to contact us again should you have any further questions or comments regarding our products or procedures.

Kind regards,

Esmond Hoencamp
Logitech Europe SA
Customer Support.

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