[Ag008]

Aliexpress, naručio sam za 1$ dugmastu bateriju. Nije poslana Cainiao Special Economy već "SunYou" poštom. SY*** tracking
Dobila je sljedeći tracking US***UZ.
Za mjesec dana u pošti mi stiže da platim oko 20kn carine/Pdv i idem u poštu.

Kontaktiram Aliexpress chat, slikam im od pošte da moram platiti i pitam vraćaju li pdv/carinsku naknadu.
Kažu da vraćaju.

Pitam ja opet, može li iznos povrata pdv-a/carine biti veći od iznosa, jer sam s kuponom platio oko 0.5$ a povrat bi trebao biti 2.8$?

Kaže da, neka odem i platim u poštu, da će vratiti kada priložim slike proizvoda i koliko sam platio carinu/pdv tj potvrdu pošte.

Prvi zahtjev radim 29.12. priložim slike koliko moram platiti pdv-a/carinu (onaj dugački papirić pošte), slikam proizvod, slikam obavijest da se mora platiti. Slikam i papirić da sam platio s qr kodom od pošte. Ne otvaram dispute, već prema uputi to na chatu radim zahtjev.

Dear Sir/Madam,

Thank you for contacting AliExpress.
We have reviewed the document you provided but it's insufficient due to lack of document.

Please know that, in order to process the VAT refund, we need the following document:
1. invoice of import VAT issued by the logistics service provider (with tracking# and VAT amount)
2. proof of payment for that invoice
3. customs document on the release of the goods obtained from the logistics service provider, or a clear picture of the goods received with the shipping label

Zatim opet na chat, pa opet radim zahtjev za povrat, prilažem iste slike, objašnjavam što je što i da ne postoje drugi dokumenti od pošte/carine. Još označavam na računu kako je objašnjeno.

Hello Sir/Madam,

Thank you for contacting AliExpress.

Please kindly pay the VAT and confirm received the order first, then contact our customer service by the 15-day buyer protection period ends with the following document:

1. Invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)
2. Proof of payment for that invoice
3. Any customs document on the release of the goods obtained from the logistics service provider, or a clear picture of the goods received with the shipping label.

We will process a VAT refund for you if it's approved. (Kindly cancel the open dispute for a VAT refund if there's any as the dispute is only for “not received” or “not as described” cases) Thank you for your cooperation and patience.

Dear Sir/Madam,

Thank you for contacting AliExpress.
We have reviewed the document you provided but it's insufficient (please see document #1).
Please know that, in order to process the VAT refund, we need the following document:
1. invoice of import VAT issued by the logistics service provider (with tracking# SY**/UV***UZ and VAT amount)
2. proof of payment for that invoice
3. Any customs document on the release of the goods obtained from the logistics service provider, or a clear picture of the goods received with the shipping label.

We will process a VAT refund for you if it's approved. (Kindly cancel the open dispute for a VAT refund if there's any as the dispute is only for “not received” or “not as described” cases) Thank you for your cooperation and patience.

zatim zadnji e-mail u kojem se za*aju sa mnom i kažu mi ovo:

Dear,
Thank you for contacting AliExpress.
This a follow-up email in regards to your order number **.
We would like to apologize for the inconvenience this have caused you. However upon checking here, the tracking number was different. Kindly provide us a invoice of import VAT issued by the logistics service provider with tracking# SY15**0.
Thank you for your kind understanding, Have a great day!

Note:Please do not reply to this email/message due to reply can not be received in this mailbox.
Respectfully,
AliExpress Customer Service Team

Uglavnom, čine sve i u stvarnosti vam ne žele vratiti pdv.
Svaki put me ljubazni agent na chatu dočeka i kaže da je to zadnji put da prilažem dokaze. I svaki put za 1-2 dana dobijem isti copy-paste odgovor s nekom gluposti.



ovo je bilo jučer. Pa sam prije par minuta opet dobio e-mail da mi na računu i pdv-u piše US***UZ tracking a njima je seller dao SY****

Čak sam im onda priložio i Parcels screenshoot kao i da ispod naljepnice US**UZ imam SY*** naljepnicu.

Izgleda da samo zavlače ljude i da nikome ne vraćaju pdv.
Banggood je bio pošten i vratio mi zajedno s 18kn naknade (uz slike istih dokumenata)