Eh, da pokrenem potencijalnu sapunicu.
Prodavao pickup za gitaru na ebayu. Prodam to liku iz USA, platio je 60 GBP item i 10 GBP shipping. Na oglasu je stajalo returns not accepted.
Doslo kod njega, lik kaze da ne radi. A znam da 100% radi.
Kazem mu da mi posalje nazad i lik kroz ebay zatrazi return i refund + nekih 11$ za slanje nazad.
Danas došlo uz 194 kn carine. Provjerio, pickup radi. Snimio kratak video i poslao mu to kao dokaz da pickup radi, plus racun od poste i carine i da mi duguje za import charges.
I ponudio mu, posto je pickup vec dosao meni na adresu, iako mi pise da ne prihvacam nazad, da cu mu djelomicno vratiti novac umanjen za prvu postarinu od 10 GBP i jos minus import charges.
Na kraju mu napisao da mozemo to komotno escalate to the ebay.
Naravno, ebay ce mi sad za koji dan naplatiti onaj svoj dio sto sam to prodao preko njih. Ne znam jel mogu traziti da mi to umanje ili ne, ako ovaj pristane da partial refund, ili u slucaju da ebay presudi da mu moram dat full refund.
Ima tko slicnih iskustava?
Edit, evo odgovora
Citiraj:
It was not working when I tested it. If you want to resend the pickup back to me, and it is working, I will accept it. I am not responsible for your import charges.
Please escalate this to eBay as I have done nothing wrong here except return a not working item. I have a long History on eBay and I am quite sure they will agree with me.
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Lik je registriran od '97 godine i ima preko 5000 ocjena.
Sad to planira iskoristiti u svoju korist, jer nema sanse da ce ebay sjebat toliko dugog clana, i lik to zna i koristi to.
Edit 2:
Kontaktirao support, predlozili mi sljedece
Citiraj:
I really appreciate you for contacting us before refunding the buyer. I have checked the details and I can see that y the item was delivered back to you today and you have 2business days to refund the buyer.
Silkesha22:34 PM
In this situation as you have received the item back in working condition, I''ll suggest you to wait till the case is escalated and let the buyer be refunded. Once that is done, you can get back to us and appeal on the case and we will look into this for you.
Silkesha22:35 PM
I recommend you not to refund the buyer yourselves as if you do, you will not get the option to appeal on the case and we will not be able to help you.
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