Sorry na duljem postu, ali čisto da se vidi kronologija događaja..
U ljeto 2015. potpisao sam dvogodišnji ugovor s Amisom na lokaciji A. Tamo negdje u svibnju 2017. zovem službu za korisnike zbog preseljenja priključka na lokaciju B na koju će se preseliti krajem svibnja 2017. U službi za korisnike mi kažu da je preseljenje priključka cca 400-500 kn, što mi je bilo neprihvatljivo te mi oni ponude sklapanje novog 2-godišnjeg ugovora s Bnetom i instalciju Bneta na novoj lokaciji, s obzirom da su oba operatera Bnet i Amis u vlasništvu Vipa. Također, naglašavaju da neće biti nikakvih penala bez obzira što ću prekinuti ugovor s Amisom iako nije prošlo 2 godine jer potpisujem s Bnetom. Također dogovoram da stari router od Amisa preuzmu na novoj adresi. Usluga Bneta mi je instalirana cca 1.6.2017. na adresi B.
Ne znam koliko je prošlo dana/tjedana/mjeseci, zove čovjek iz Amisa da upravo nije mogao preuzeti router na adresi A. Ja kažem naravno, kad sam dogovorio preuzimanje routera na adresi B i zamolim ga ako može doći preuzeti na adresu B s obzirom da je udaljenost od A do B cca 2 km što je nekih 6-7 min vožnje. Gospodin je odgovorio da on ne može doći, ali će doći preuzeti netko drugi. Vrijeme je prolazilo, nitko nije dolazio, ali je došao račun na 450,00 kn.
S obzirom da sam sve račune uredno plaćao, pretpostavio sam da se radilo o dugu za router pa sam opet zvao službu za korisnike. Oni su potvrdili moje sumnje i objasnio sam da je čovjek došao na adresu koja nije dogovorena sa službom za korisnike, te tražim od njih info kako mogu vratiti router te ponudim da ga osobno donesem (kako sam napravio kad sam odjavljivao Iskon prije nego sam prešao na Amis). Na to dobivam informaciju da ne mogu osobno donijeti već isključivo poštom na adresu MMM Agram servisa. To mi je bilo čudno, ali spakirao sam router i ostalo što je došlo uz njega i poslao s povratnicom na dobivenu adresu. Povratnicu sam dobio u 10/2017 da je pošiljka preuzeta.
Prije 5 dana, poštar mi donese prijedlog za ovrhu na 450 kn + 337 kn od Vipa
Naravno, podnijet ću žalbu, priložit kopiju povratnice..
Je li imao netko sličnih negativnih iskustava ili neki prijedlog što još napravit? Zvat Vip/Agram, vidjet gdje se taj router izgubio kod njih?
TIA
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