Poštovani,
Novi sam na forumu i imam jedno pitanje koje je meni važno. naime kupio sam stvar na aliexpress 27.05.2014. i dobio sam trucking number i sve do danas ga nisam mogao vidjeti. Tj kada ga ukucam ne izbacuje mi ništa. Naručio sam mobitel od 97 dolara i danas mi se javi seller kao mobitel je prošao China post ali nije prošao DHL i ne može se isporučiti. I nudi mi refundaciju od 10 dolara. I stalno mi kažem da prihvatim refundaciju a ja to nisam još prihvatio jer ne znam šta mi nudi i sumnjivo mi jer sa stvar platio 97 dolara a on meni nude refundiranje od 10 dolara. molim savjet šta i kako da uradim i da g prijavim kako bih dobio svoje dolare nazad. javio mi je slijedeće:
2014-06-06 09:00:20
On: Hello friends. Goods has passed China Post Air Mail to send you. We did not follow the agreed way of logistics (DHL) to send you. We give you back $ 10 as compensation. You can submit a dispute, a partial refund. We give you timely compensation. Thank you.
Ja: I did not understand your answer. I paid 97 USD item and expect a refund of 97 USD. Can you send someone else Logistics? I want the entire sum of money from 97 USD or goods which I duly bought!
Molim da mi netko kaže kako postupiti i što da vratim novac nazad ili dobijem mobitel!???
Otvorio sam Dispute i dopisivao sam se sa sellerom i nudi mi 10 dolara kompenzacije za robu koja je bila 97 dollara. Prijavio sam sellera aliexpressu i dobio sam sliejdeći mail (po meni obećavajući):
our order 62330261418175 has been frozen due to suspicious seller activity
Dear Igor Markovic,
We have suspended this seller’s account because we detected unsafe trading activities. All of your pending orders with this seller have been frozen for your security.
We have asked this supplier to provide supporting evidence, such as shipping documents and qualification certificates, within 3 working days. Normally, it takes 15 calendar days to close the case.If the supplier is unable to provide the evidence or if the evidence is insufficient, we will close the order and process the refund for you.
We apologize for this inconvenience. At AliExpress we are committed to ensuring you enjoy a safe shopping experience. We will continue striving to improve.Your understanding and cooperation are highly appreciated.
Da li šta drugo da raidim ili prijavljujem ili će se ovo samo odigrati u moju korist!?