Dell is committed to serving our customers.
We have received feedback from some customers regarding our 2007FP, 2007WFP and 2407WFP monitors regarding uneven color bands on some images. This effect is known as "banding.” It is due to the Adaptive Color and Contrast™ (ACC) and Active Color Management™ (ACM) feature of the Faroudja video processing chip. For general usage, ACC and ACM technology found in this chip is known for delivering impressive picture details and optimal image quality across a multitude of monitor usage modes.
Dell has a tested a firmware update that adjusts the ACC & ACM features, eliminating the banding issue when using the DVI input in Desktop mode. All of these monitors have three display modes: Desktop, Multimedia and Gaming. The firmware turns off Faroudja video processing in Desktop mode. It remains enabled in the other two modes. Essentially, the updated firmware allows users to choose whether they want the Faroudja video processing feature on or off.
Starting today, we have updated units with the new firmware to ship out on an ongoing basis, and will look to fulfill customer requests as quickly as possible. For details on how to proceed, you have two options: email me directly at
Customer_Advocate@dell.com, or visit the Dell Community Forum.
Sincerely,
Geoff
Dell Customer Advocate