Neki su znali da sam imao velike probleme oko S3 ploče, ali nisam htio pisati na forumu dok se sve ne riješi. Što se točno dogodilo i kako sam u zamjenu dobio drugu ploču, saznajte iz razgovora s Gigabyteovom tehničkom podrškom...
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Question from Domy [ ] sent 4/12/2007 17:35
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Dear Gigabyte,
I have a very big problem and don't know what to do. Smart Fan feature is
activated in BIOS and set to Auto. I turned on (from stand by) my computer
few days ago and CPU cooler was spinned up to 2700 rpm (no speed
reduction) while system fan wasn't started. Tried to change Smart Fan to
Disable and again to Auto but nothing happens. In addition, flashed BIOS to
the newest version (F8), removed CMOS battery for one hour,... Didn't work.
When attached directly to PSU, both CPU and system fan is working OK.
Removed MBO from case, closely reviewed the upside PCB and there is no
burned components but on the bottom side of PCB is some dark fleck above
CPU socket. Also, few pins of the CPU socket, DIMM slot and USB header
looks strange, like as paste flow around it. I taken away motherboard to the
local Gigabyte purchase dealer (Ve-mil d.o.o.) but they didn't accept it and
said: "Gigabyte don't accept burned motherboards". Is this true? Can you help
me? I'm not guilty for this, happend like a thunderbolt attack from clear sky.
I'm very sad...
There is few pictures of motherboard in attachment. You can
download more pictures here:
http://rapidshare.com/files/25570251/Pictures.zip.html
or here:
http://www.imagesforme.com/images/51...-socket(1).jpg
http://www.imagesforme.com/images/41...-socket(2).jpg
http://www.imagesforme.com/images/21...-socket(3).jpg
http://www.imagesforme.com/images/72...-socket(4).jpg
http://www.imagesforme.com/images/22...-socket(5).jpg
http://www.imagesforme.com/images/6575DIMM.jpg
http://www.imagesforme.com/images/7158socket(1).jpg
http://www.imagesforme.com/images/539socket(2).jpg
http://www.imagesforme.com/images/4299USB.jpg
Greetings from Osijek, Croatia
Domy
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Model Name : GA-965P-S3(rev. 1.0)
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M/B Rev : 1.0
BIOS Ver : F6
Serial No. : SN063200982
Purchase Dealer : Ve-mil d.o.o.
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VGA Brand : ATi Model : X1900 AIW
CPU Brand : Intel Model : Pentium D 805 Speed : 2.66 GHz
Operation System : Win XP SP : 2
Memory Brand : Kingmax Type : DDRII
Memory Size : 4 x 512 MB Speed : 667 MHz
Power Supply : 380 W
WLAN card:
Canyon CN-WF511
Hard disks:
2 x Hitachi 7K80 in RAID 0
DVD rewritter:
LG GSA-H30N
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Answer from Gigabyte Global Technical Service
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Dear Sir,
Thank you for your kindly mail and supporting GIGABYTE.
About the issue you mentioned in your earlier mail, we have checked the
pictures you provide and the problem should be caused by unexpected
short-circuit or over-current. Thus, we suggest you contact your
retailer/supplier, or, contact with local distributor for further help later. For their
information, please kindly visit our website by following link:
http://tw.giga-byte.com/RedirectURL....y/Default.aspx
At last, we apology if our past service was not satisfactory. Due to the vast
amounts of questions we receive daily, we understand the inconvenience of
waiting for e-mail responses. If you still have any further question or suggestion
about our product, please do not hesitate to contact with us. Thanks again for
your understanding, and please receive our sincerely apology.
******** Thank you for supporting GIGABYTE products ***********
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Question from Domy [ ] sent 4/19/2007 16:47
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Thanks for reply. I have one more question: can I ask my retailer (Ve-mil d.o.o)
for better Gigabyte motherboard via warranty? Example GA-965P-DS3P or
DS4 instead of GA-965P-S3 again? What's difference between DS3P and
DS4 except heatpipe cooling?
I would like to solve these problems, the time for reply isn't matter. Thank again.
Greetings from Osijek, Croatia
Domy
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Answer from Gigabyte Global Technical Service
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Dear Sir,
Thank you again for your kindly mail and inquiry. Because we do not sell our
products to end users directly but to channel resellers and local distributors, for
warranty issue, different local resellers or distributors may have their own
warranty policy. Please contact your supplier for more details about the
warranty for your product. For their information, please kindly check our
website via following web link later:
http://tw.giga-byte.com/WhereToBuy/Default.aspx
At last, if you still have any further question or suggestion about our
products/service, please do not hesitate to contact with us directly. We will try
our best to help you resolve the problem ASAP.
******** Thank you for supporting Gigabyte products ***********
I tako sad imam DS4...
