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Reset and recovery operations on some Windows versions might fail

Status
Resolved

Affected platforms
Client Versions Message ID Originating KB Resolved KB
Windows 11, version 23H2 WI1137640 KB5063875 KB5066189
Windows 11, version 22H2 WI1137641 KB5063875 KB5066189
Windows 10, version 22H2 WI1137642 KB5063709 KB5066188
Windows 10, version 1809 WI1137643 KB5063877 KB5066187


After installing the August 2025 Windows security update (the Originating KBs listed above) on any of the client versions mentioned below in the ‘Affected platforms’ section, attempts to reset or recover the device might fail.

This issue happens when users perform one or more of the following processes:
1. System >Recovery > Reset my PC
2. System > Recovery > Fix problems using Windows Update
3. RemoteWipe CSP

Resolution:
This issue was resolved in the out-of-band (OOB) update the Resolved KBs listed above. If your device is impacted by this issue, we recommend installing this out-of-band update instead of the Originating KBs listed above.

Since this is a cumulative update, you do not need to apply any previous update before installing the Resolved KBs listed above, as it supersedes all previous updates for affected versions. This update does not contain any additional security updates from those available in the August 2025 security update. Installation of this OOB will require a device restart. If your organization uses the affected platforms and hasn’t yet deployed the August 2025 security update yet, we recommend you apply this OOB update instead. To install this update, follow the steps under How to get this update in the Resolved KBs listed above.