Citiraj:
Autor Sauron
Koje odgovore, nitko nezna koliko mailbox refundira štete ako GLS izgubi/unisti paket...
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Dobio sam službeni odgovor od mailbox.de na ovo pitanje...
Uglavnom covjek iz supporta sa kojim imam otvoren razgovor jos od prošlog tjedna i upita oko adrese mi je na ovo pitanje prvo dao diplomatski odgovor koji je vjerojatno kopirao sa FAQ koji ne sadrži jasno navedeno odgovore na moje pitanje o iznosu odštete...
citiram:
"If we receive a shipment that is obviously damaged (looks like damage or we can hear strange noise) we always inform our clients and start a claim with the seller.
If we send you a parcel to your address and the package will be damaged during transit, then we will help you too.
It is important to fill out the damage report with the driver if the inbound shipment has significant damage on the packaging before you sign the delivery to the driver.
If the outer box is without damage and the product is still broken, then we need photos to start an official claim with the courier company or seller.
The seller is responsible for proper packaging.
For further information do not hesitate to contact us."
Nakon toga sam ponovo poslao poruku da me specificno zanima iznos odštete koji pokrivaju, nakon toga sam dobio odgovor od druge osobe iz supporta...
citiram:
"It always depends on what type of transporter you select.
Our shipments are max.insured up to 1000EUR. But by GLS we can do additional insurance. Each 100 EUR which is owe 1000EUR is charged for additional 2 EUR.
If you syour shipment additional insured, you will receive the full compensation in the case of lost or damage.
But additional insurance to HR is possible only by GLS."
I za kraj sam postavio pitanje do kojeg iznosa se može doplačivati osiguranje...
citiram:
"The maximal value per shipment is 3000 EUR."
Eto na kraju je sve i bilo točno kako sam pričao da je iznos osiguranja od 1000e koji piše u natuknici ispod odabira GLS dostave, a sada znamo i da se može za 2 eura doplate povecati osguranje za dodatnih 100e i tako sve do maximalnih 3000e pa se ubuduce netreba plasiti ni narucivanja skuplje robe (navedeno vrijedi samo za GLS opciju dostave).