Citiraj:
Autor Gašpar
ajde tek su 2 dana prosla
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Kontaktirao Amazon jer ako se nije do sada ništa desilo niti neće, isti modus operandi kao kod ostalih forumaša.
S Amazon.fr-a pa preko chata nema engliski support, no nije problem da mi nisu dali email na koji ne mogu primati mail, na kraju se snašao pa okolnim putem možeš preko forme poslati request.
Naravno ne baš previše korisni reply, ono provjerit ćemo, kontaktirat ćemo odjel koji se time bavi da spriječe da se ponovi itd.
I obavezno bezvezno čekanje iako je rok koji je pisao prilikom plaćanja prošao.
Na kraju neće nikakvog smisla imati da mi pošalju zamjenski jer mogao bi se kladiti da će i taj ispariti u Eurodisu.
Citiraj:
Hello M. Robert Marko,
Following your email, I am very pleased to take in charge your request.
I clearly noted that you have not received this order.
First of all, I want, on behalf of Amazon.fr Customer Service, to apologize for the inconvenience caused to you.
Be assured that as I am here to assist you, I will do all my best to meet your expectation.
So, I have taken a decision, I have contacted again the carrier service to inform them that the order was not arrived and at the same time, I have requested them to delivery it as soon as possible.
We do make sure that this order will arrive to you very soon and in good condition.
I immediately also forwarded the case to the department in charge transport to prevent this type of incidents in the future.
In fact, I have noticed that the eligibility date ( November 26th ) for the delivery time max is not yet exceeded, so I invite you to be patient until this date because the item might be arrive on this frame of time.
The reason why we ask you to wait until the November 26th, is because the shipment might be merely late, but will reach you before a replacement order would. Actually, we wouldn’t want you to end up with 2 parcels and having to go through our return process to return one of them.
Rest assured that we will take all necessary steps if your package is found to be lost.
I really appreciate your patience
We thank you for your patience and understanding and hope to see you again on Amazon.fr.
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Ali da ne budu jedini spori i s potencijalno izgubljenom pošiljkom tu je i DHL Paket koji je preuzeo pošiljku i to je to.
