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Odinarius · 06.12.2017., 23:13

Od potpisa ugovora od prije 2,5 mjeseci mi obračunavaju promet ostvaren između 0 i 8 sati. Žalim se cijeli mjesec, prije 2 dana i pismeno sam tražio raskid ugovora. Ovo je njihov prvi odgovor nakon 32 dana:

"zahvaljujemo Vam na upućenim e- porukama od 04.11.2017. godine do 28.11.2017. godine te upućenom dopisu zaprimljenog dana 04.12.2017. godine.

U istima izražavate nezadovoljstvo potrošnjom interneta u periodu od ponoći do 08:00 sati kada se ne vrši ograničenje brzine i ne vrši obračun iz 100 GB interneta za dnevno korištenje.

Prije svega Vam zahvaljujemo na dužem čekanju na odgovor. Zbog navedenog smo vas oslobodili plaćanja cijelog računa za studeni 2017. godine za šifru korisnika 1.12567933 koji ste slobodni zanemariti po primitku.

Detaljnom provjerom obračuna nisu utvrđene nepravilnosti u prikazu i obračunu. Sve stavke obračunate su u skladu s korištenjem. Navedenom detaljnom provjerom nisu utvrđene nikakve nepravilnosti u načinu bilježenja prijenosa podataka, niti u sustavu obračuna istih. Ističemo da sustav davatelja usluga bilježi ostvarene transakcije točno i potpuno neovisno te ne postoji mogućnost da sustav bilježi bilo što drugo osim transakcija iniciranih sa pretplatničke linije korisnika.

U periodu od 00:00 do 08:00 h imate neograničen promet unutar Vaše Homebox Duo tarife, međutim, sesije započete prije 00:00, ukoliko se ne prekinu, obračunavaju se iz 100 GB dodijeljenih unutar tarifnog modela, odnosno nakon potrošenih GB-a iz tarife vrši se smanjenje brzine prijenosa podataka.

U skladu s navedenim vam potvrđujemo ispravnost obračuna, te ne nalazimo osnovu za odobrenjem raskida bez naplate naknade za prijevremeni raskid ugovora."

Boldao sam zanimljiv dio. Na VIP forumu se spominje da pomogne kad se ugasi i upali router i da onda ne obračunava promet. Međutim, probao sam to 5-6 puta odmah na početku i nedavno i ne radi taj trik, promet se obračunava i dalje i kad resetiram router iza ponoći. Uostalom, gdje piše da se započeti promet obračunava? Kako uopće imati nezapočet promet? Proučio sam Uvjete korištenja prije traženja raskida i u njima piše samo ovo (u čl.8):

<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w

oNotPromoteQF/> <w:LidThemeOther>HR</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w

ontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w

ontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--> „U periodu između 00 do 08 sati primjenjuje se neograničeni podatkovni promet bez ograničenja brzine.“.

Što se mene tiče, tužba ide dalje na iduću instancu.

06.12.2017., 23:13	#1189
Odinarius All-rounder Moj komp Datum registracije: Sep 2013 Lokacija: Zagreb Postovi: 1,316	Od potpisa ugovora od prije 2,5 mjeseci mi obračunavaju promet ostvaren između 0 i 8 sati. Žalim se cijeli mjesec, prije 2 dana i pismeno sam tražio raskid ugovora. Ovo je njihov prvi odgovor nakon 32 dana: "zahvaljujemo Vam na upućenim e- porukama od 04.11.2017. godine do 28.11.2017. godine te upućenom dopisu zaprimljenog dana 04.12.2017. godine. U istima izražavate nezadovoljstvo potrošnjom interneta u periodu od ponoći do 08:00 sati kada se ne vrši ograničenje brzine i ne vrši obračun iz 100 GB interneta za dnevno korištenje. Prije svega Vam zahvaljujemo na dužem čekanju na odgovor. Zbog navedenog smo vas oslobodili plaćanja cijelog računa za studeni 2017. godine za šifru korisnika 1.12567933 koji ste slobodni zanemariti po primitku. Detaljnom provjerom obračuna nisu utvrđene nepravilnosti u prikazu i obračunu. Sve stavke obračunate su u skladu s korištenjem. Navedenom detaljnom provjerom nisu utvrđene nikakve nepravilnosti u načinu bilježenja prijenosa podataka, niti u sustavu obračuna istih. Ističemo da sustav davatelja usluga bilježi ostvarene transakcije točno i potpuno neovisno te ne postoji mogućnost da sustav bilježi bilo što drugo osim transakcija iniciranih sa pretplatničke linije korisnika. U periodu od 00:00 do 08:00 h imate neograničen promet unutar Vaše Homebox Duo tarife, međutim, sesije započete prije 00:00, ukoliko se ne prekinu, obračunavaju se iz 100 GB dodijeljenih unutar tarifnog modela, odnosno nakon potrošenih GB-a iz tarife vrši se smanjenje brzine prijenosa podataka. U skladu s navedenim vam potvrđujemo ispravnost obračuna, te ne nalazimo osnovu za odobrenjem raskida bez naplate naknade za prijevremeni raskid ugovora." Boldao sam zanimljiv dio. Na VIP forumu se spominje da pomogne kad se ugasi i upali router i da onda ne obračunava promet. Međutim, probao sam to 5-6 puta odmah na početku i nedavno i ne radi taj trik, promet se obračunava i dalje i kad resetiram router iza ponoći. Uostalom, gdje piše da se započeti promet obračunava? Kako uopće imati nezapočet promet? Proučio sam Uvjete korištenja prije traženja raskida i u njima piše samo ovo (u čl.8): <!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:HyphenationZone>21</w:HyphenationZone> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <woNotPromoteQF/> <w:LidThemeOther>HR</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <wontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <wontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="false" DefSemiHidden="false" DefQFormat="false" DefPriority="99" LatentStyleCount="371"> <w:LsdException Locked="false" Priority="0" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 2"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 3"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="heading 4"/> <w:LsdException Locked="false" Priority="9" SemiHidden="true" UnhideWhenUsed="true" 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</xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Obična tablica"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} </style> <![endif]--> „U periodu između 00 do 08 sati primjenjuje se neograničeni podatkovni promet bez ograničenja brzine.“. Što se mene tiče, tužba ide dalje na iduću instancu.