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Za jedan paket odmah dobio refund, a za drugi nakon što sam otvorio ticket zanimljivu poruku

Hi, dear customer,
Sorry for the mess. We have already shipped your items on 2012/10/17 21:11:41 . From experience, the estimated delivery time is 2-6 weeks from shipping time(i.e. Mon-Fri, excluding public holidays in Hong Kong and in your country).
But sometimes, it takes more than 2 months from shipping time to delivery successfully. Hope you can understand.
Is there anything else I can do for you? :)
Thanks for your support and have a nice day.
Yours sincerely,
Joy