[B@re]

Trouble Ticket ID: XXXXXX
Description: OCZ2P800R22GK

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Please be advised that the status on your trouble ticket
has been changed from Waiting on Customer to In Progress
with the following comment:
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Comment: *** Please read the following e-mail carefully and follow all instructions. ***
Your RMA number is XXXXXX.
Your replacement part number is OCZ2P800R22GK.
Please ship the faulty product to:

OCZ Netherlands
RMA Dept.
Coenecoop 89B
2741 PH Waddinxveen,
The Netherlands
+31(0)182-624020


*** Once you ship your defective product(s) to us, please feel free to check your RMA status at the link below. RMA status is updated when your product is checked in and again when the replacement product is ordered and shipped. ***
*** http://rma.ocztechnology.com/rmalookup.aspx ***
*** Please verify the accuracy of your RMA using this URL. If you notice any errors in your RMA please alert us and we will correct these errors for you.

The original OCZ product has to arrive at our warehouse within 30 days after the RMA number is issued.

If you are returning a memory kit, you must send in all memory modules in that kit. We cannot replace the memory kit until we have received all of the memory modules for that kit.
Be sure to package returned memory in antistatic material, with no tape or other sticky material applied to the memory.
If you are returning a PSU please keep the AC adapter. Return all other cables, but keep the AC adapter.

Write your RMA number on the exterior of the package using a black marker. Any packages received without an RMA number visible will be returned to sender.

Package the product you are returning well by using at least two inches of bubble wrap or foam. Do not directly attach or tape bubble wrap or foam to the product itself.

OCZ recommends shipping using a trackable courier, such as Federal Express or UPS. If you ship by USPS, it is highly recommended that you use certified mail. OCZ will not be responsible for lost RMA packages.

Do not lose your RMA number we will not be able to track your RMA status without it. Please include a copy of your receipt or invoice. If you have any other questions, please feel free to contact us.

Please print this RMA information sheet and put it in your box so that we can process your RMA more quickly.

Your ticket will be closed automatically after 7 days from the last response. The reason we do this is to maintain our database in order to assist our customers in a timely, efficient manner. Your RMA will not be effected by the ticket being closed and will be processed as usual. Your RMA number is different than your ticket number and your RMA will remain active even if your ticket is closed. If you need assistance after your RMA number has been issued please feel free to contact us.

If you want a status update on your RMA after your RMA has been received you can contact the RMA department by phone and they will be happy to help you.


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Status changed by: Eric Von Stwolinski
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Regards,
ocztechnology@exdesk.com
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