[Hamm]

http://www.ilient.com/freeware.htm

Let end users submit service requests via simple, online forms.

Sort, search through, and deal with service requests using an efficient methodology.

Print reports on the state of your help desk.

Communicate with your end-users in real-time via SysAid's completely integrated Live Chat module.

Receive automatic notifications and keep your end-users up-to-date via email and SMS text messages.

Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.

Manage and monitor your organization's inventory.

Choose between interfaces in English, French, German,
Spanish, Portuguese, Italian, and Hebrew.

Receive free support and updates for six months.